Privacy Policy

Last updated: 22 July 2026

Pharmacy Weight Loss Wigan | GPhC No. 9012511 | Last Updated: July 2026

Pharmacy Weight Loss Wigan is a GPhC registered online pharmacy weight loss clinic based in Wigan, UK. We are committed to protecting your personal data and handling it responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy explains how we collect, use, and protect your information.

1. Who We Are

We are the data controller for the personal information you provide to us. As a regulated pharmacy, we operate under strict legal and professional obligations regarding the handling of patient data. Our GPhC registration number is 9012511.

2. Data We Collect

When you use our services, we may collect the following types of information:

• Personal identifiers: Full name, date of birth, gender, and contact details including address, phone number, and email address.
• Health information: Medical history, current medications, weight, BMI, and other health data required to safely provide weight loss treatment.
• Payment information: Billing details processed securely through our payment provider.
• Technical data: IP address, browser type, and website usage data collected via cookies.
• Order information: Details of consultations, prescriptions, and orders placed through our clinic.

3. How We Use Your Data

We use your personal and health data to deliver safe, effective, and legally compliant pharmacy services. Specifically, we use your data to:

• Assess your suitability for weight loss treatment through our pharmacist-led consultation process.
• Dispense and arrange delivery of approved medications, typically within 1 working day of pharmacist approval.
• Communicate with you about your order, treatment progress, or any clinical concerns.
• Maintain accurate patient records as required by our GPhC registration obligations.
• Process payments securely and prevent fraudulent activity.
• Improve our services and ensure website functionality.

The legal bases for processing your data include the performance of a contract, compliance with legal obligations, and the provision of healthcare services under UK GDPR Article 9(2)(h).

4. Cookies

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device. We use:

• Essential cookies: Required for the website to function correctly, including secure login and checkout processes.
• Analytical cookies: Help us understand how visitors use our website so we can improve performance.
• Marketing cookies: Used only with your consent to deliver relevant content and advertisements.

You can manage or withdraw your cookie preferences at any time through your browser settings or our cookie consent tool. Disabling non-essential cookies will not affect your ability to use our core services.

5. Sharing Your Data with Third Parties

We do not sell your personal data. We may share your information only in the following limited circumstances:

• Healthcare providers: Where clinically necessary, we may share relevant health information with GPs or other healthcare professionals involved in your care.
• Delivery partners: Your name and delivery address are shared with our courier service to fulfil your order.
• Payment processors: Your billing information is securely processed by our third-party payment provider.
• Regulatory bodies: We may be legally required to disclose information to the GPhC, NHS, or other regulatory authorities.
• IT service providers: Trusted technology partners who assist in operating our website and systems, bound by strict data processing agreements.

All third parties we work with are required to handle your data securely and in accordance with UK data protection law.

6. Data Retention

We retain patient records for a minimum of eight years in line with NHS and pharmacy regulatory guidelines. Payment records are kept for six years for legal and financial compliance purposes. After the applicable retention period, data is securely deleted or anonymised.

7. Data Security

We use industry-standard encryption, secure servers, and access controls to protect your personal and health data. Only authorised personnel have access to patient information, and all staff are trained in data protection obligations.

8. Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact us. We aim to respond to all data-related enquiries within 48 hours.

Phone: (+44) 116 4646009

Email: info@pharmacyweightloss.co.uk

You also have the right to raise concerns with the relevant supervisory authority if you believe your data has been handled unlawfully.